1. Acceptance
By registering an account, signing in, or using the Service in any form, you confirm that you have read, understood, and agree to be bound by these terms together with our Privacy Policy.
If you do not agree to any term, please do not use the Service. Continued use after terms are updated constitutes acceptance of the new version.
2. Service description
Floway Studio provides desktop software products for content creators:
- Floway — AI-powered content creation workflow automation (script generation, prompt engineering, integration with AI generation tools, edit timeline)
- VAM (Video Asset Manager) — AI semantic search for your personal footage library (natural-language queries, find matching videos for a prompt, sub-clip extraction)
- MP4Tag — a metadata editor for MP4 videos
- Custom software and add-ins for engineering tools (e.g. AutoCAD/GstarCAD) — provided under separate agreement/license
2.1 Local-first architecture
The desktop products run 100% on your machine (local-first). Your video, script, prompt, and project content is NOT uploaded to our servers. Our system only authenticates your account and manages your credit balance / usage entitlements.
2.2 Changes to the Service
We continuously develop and improve the Service. New features may be added or removed. When we remove a major feature affecting the value of credits you purchased, we will notify you at least 30 days in advance via email and propose a suitable alternative.
3. Account
3.1 Eligibility
You must be at least 16 years old (EU/UK users) or 13 years old (US users) to register. If you register on behalf of an organization, you warrant that you have the authority to bind that organization to these terms.
3.2 Information accuracy
You agree to provide accurate, complete, and up-to-date registration information. Providing false information may result in account suspension or termination.
3.3 Account security
You are responsible for keeping your password confidential and for all activities under your account. Please notify us immediately of any unauthorized access. We apply technical protections (password hashing, rate-limit, 5-attempt lockout) but cannot guarantee absolute security if your password is leaked through another channel.
3.4 Device management
Your account can be signed in on multiple devices. You can view and release signed-in devices on the device management page (/account/devices). For add-ins sold under a separate license, the number of concurrently activated devices may be limited per that license agreement.
4. Credits and payment
4.1 Credit model
Access to paid features is metered in credits: each action consumes a fixed amount of credits debited directly from your account balance (there are no tiered subscription plans). You top up by buying credit packs listed at /pricing. Prices may change periodically; changes apply only to future purchases and are not retroactive to credits already bought.
4.2 Payment methods
We accept VND payments via payOS (bank transfer / QR code). Once payOS confirms a successful payment, credits are added to your account automatically. Some manual bank transfers may require admin confirmation (typically within 24 business hours).
4.3 Validity of credits
Credits are purchased one-time and do NOT auto-renew or charge you on a recurring basis. You top up again whenever you need to.
Add-ins licensed on a subscription basis (if any) follow the renewal cycle and conditions stated in their respective license agreement.
4.4 Refund policy
We offer a refund of unused credits within 7 days of a purchase if the product does not meet basic requirements (cannot install, cannot authenticate, unresolvable technical issues). Refund requests after 7 days are considered case-by-case.
Refunds do NOT apply for: (a) buyer's remorse beyond 7 days, (b) account terminations due to your violation of these terms, (c) credits already consumed (only the remaining unused credits are refundable).
5. Acceptable use
When using the Service, you agree NOT to:
- Share your account with others to exceed device limits or improperly share credits
- Redistribute, resell, or rent the Service
- Reverse-engineer, decompile, or exploit security vulnerabilities of the software
- Use the Service to process unlawful content (copyright infringement, child sexual abuse material, incitement to violence, etc.)
- Automate access (bots, scrapers) that overload our systems
- Conduct fraudulent payments or bypass our license system
- Impersonate others or create multiple accounts to evade limits
- Violate Vietnamese law or international law applicable to your conduct
5.1 Your content
You retain all intellectual property rights in the content you create using the Service. We do NOT claim ownership or license over your content. Because the Service runs locally, we do not have access to your content — you are entirely in control.
6. Intellectual property
The Floway and VAM software, including code, design, logos, brand names, and documentation, are property of Floway Studio and protected by copyright and intellectual property law. Your license to use the Service does NOT transfer ownership.
Some open-source AI/ML libraries are integrated in the product (see the license page within the app). You may use them freely under their respective licenses (mostly Apache-2.0, MIT, BSD).
7. Suspension and termination
We may suspend or terminate your account upon detecting a violation of these terms, payment fraud, or per a lawful request from a competent authority. For minor first-offense violations, we will issue a prior warning.
You may delete your account at any time at /account/privacy. After the 30-day grace window, personal data is anonymized (details in the Privacy Policy).
8. Disclaimer
The Service is provided "AS-IS" and "AS-AVAILABLE". To the extent permitted by law, we disclaim all express or implied warranties of fitness for a particular purpose, accuracy of AI results, or non-infringement of AI-generated content.
AI results may contain errors, biases, or be unsuitable. You bear final responsibility for moderating and using AI-generated content.
9. Limitation of liability
To the extent permitted by law, Floway Studio's aggregate liability to you (across all claims) shall NOT exceed the amount you paid us in the 12 months prior to the claim arising.
We are NOT liable for indirect, consequential, special, punitive damages, or loss of revenue, profit, data, or business reputation, even if previously advised of the possibility.
10. Governing law and dispute resolution
These terms are governed by and construed under the laws of Vietnam, without regard to conflict-of-laws principles.
Any dispute arising from or related to the Service shall first be resolved through good-faith negotiation for 60 days. If no agreement is reached, the dispute shall be submitted to the Vietnam International Arbitration Centre (VIAC) or a competent court in Vietnam, at the claimant's election.
11. Changes to terms
We may update these terms. For material changes (price, core features, rights and obligations), we will notify you via email at least 30 days before they take effect. Continued use after the effective date constitutes acceptance.
12. Contact
For any questions about these terms:
- General support: hello@flowaystudio.com
- Legal matters: hello@flowaystudio.com
- Account management: /account
Together with the Privacy Policy, these terms constitute the entire agreement between you and Floway Studio regarding your use of the Service.